FREE DELIVERY UK Orders £50 and over are shipped free standard UK shipping to a UK Mainland address
STANDARD UK SHIPPING (Royal Mail tracked parcel delivery 2nd Class) is £3.95 3-5 days.
UK FIRST CLASS (Royal Mail tracked parcel delivery 1st Class) £4.95 1-3 days
EXPRESS NEXT WORKING DAY (DHL) £8 next working day (not Saturday or Sunday)
INTERNATIONAL SHIPPING EU (Royal Mail International Signed for) £15 up to 5 days
INTERNATIONAL SHIPPING (Royal Mail International Signed for) £20 up to 10 days
SOAPS, SAMPLES & SMALL STUFF are sent at the small packet rate £2.50 whenever possible
Will there be any additional charges on overseas orders?
We provide all required customs information on our shipping forms which means your order, if over £22, may be subject to local customs and VAT charges outside of our control. Please be aware that Kiss the Moon cannot be held liable for additional charges accrued by your local customs or postal service. If you have any concerns, we would recommend checking your local regulations, particularly if you are located in the EU due to recent policy changes post 1/1/2021
When will my order arrive?
Standard orders are sent out tracked Royal Mail 2nd Class and should be with you within 3-5 working days. If you need your products sooner there is UK First Class or more urgently our Express courier option. Express next day delivery cut off is for orders placed before 2pm (but call us on 01748822888 and we may be able to push this). They will be transported overnight by courier for a signed delivery next working day (not Saturday or Sunday). Depending on location, European deliveries will usually be delivered within 3-5 business days and International deliveries will usually be delivered within 5-10 business days via Royal Mail.
How do I send my order as a gift?
Before checkout there is a section which allows you to include a gift message which we will hand write on a card for you. The fee for this is £2.50 or free to VIP Sleep Club members. Register here for free VIP Sleep Club membership. If you want to say a little more than the box allows, just email us at firstname.lastname@example.org and we are happy to add extra text. If you have selected the gift option we will gift box your order too.
How do I use my promo code?
Just add it into your order at the REVIEW ORDER stage of the checkout in the promo code window and we will automatically discount the offer from your order. Please note only one discount or offer can be applied per order so check you have not already accepted a free offer as part of your purchase.