FAQs

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Here are the answers to some questions we often get asked.
If you need anything further, please let us know via email to kiss@kissthemoon.com and we'll do our best to help

 

ORDER & SHIPPING ENQUIRIES

How much is shipping? STANDARD SHIPPING (Royal Mail Tracked parcel Delivery 2nd Class) is £3.50. You can also use the overnight courier service for £4.95 if you need your products in a hurry

Can I buy this if I live outside of the UK? Yes you can! However we realise our DHL shipping charges are high and that some of our other retailers are able to offer free wordlwide delivery so do also have a look at www.lookfantastic.com, www.beautyexpert.com, wolfandbadger.com & www.lovelula.com where worldwide delivery is often offered free of charge, and savuebeauty.com if you are in Europe

When will my order arrive? Standard orders are sent out tracked Royal Mail 2nd Class and should be with you within 3-5 working days. If you need your products sooner there is the Express option of next day delivery for orders placed before 12pm. They will be transported overnight by courier for a signed delivery. Depending on location, European and International deliveries will aim to be delivered within 48hrs via courier. 

How much does delivery cost? Usually we offer a standard option of £3.50 via Royal Mail for UK deliveries and for orders over £45 standard delivery is free of charge. For courier delivery the charges vary according to distance with an estimated charge of £4.95 for mainland UK, £8 for non-mainland UK, £15 for Europe & the Channel Islands and £20 for International

How do I send my order as a gift? We have 2 options for gift orders which you can tick when you checkout. You can either tick the gift option which allows you to include a message and hide the prices on the packing slip or you can choose gift box option and we will gift box your order with ribbon and tags and include a handwritten card and envelope with your message

How do I use my promo code? Just add it into your order at the REVIEW ORDER stage of the checkout in the promo code window and we will automatically discount the offer from your order

RETURNS

How do I return something? Should there be a fault with your product or if you decide it is not what you wanted please contact us at kiss@kissthemoon.com  Once you have contacted us and received an authorisation number please follow the procedure below to ensure your return is dealt with efficiently:

1. Please include a note giving the reason for return. This must include your order number, which you will be able to find on the original paperwork with the order or on the email we sent to confirm your order

2. Wrap the item securely in its original packaging (if possible) with all accessories. This is very important

3. Send the package to: Kiss the Moon Ltd, P.O.Box 218, Richmond, Yorkshire, DL10 United Kingdom

4. Please mark your Returns Authorisation Number clearly on the parcel

5. We will notify via email when we have processed your return

For further information about returns please see our T&C’s section

What should I do if my order has been damaged in transit? Please contact the returns department and follow the returns procedures above

PROMOTIONS & OFFERS

How do I find out about offers and promotions? Sign up to our newsletter and we will keep you informed of all our new news

Can I get free samples? From time to time we do make free samples available on the site in the WHAT'S NEW section. make sure you are signed up to the weekly newsletter and we will be sure to let you know when they are next availavble.

PAYMENT

How can I pay? And is it secure? All payments are processed through the secure Shopify payment system. We do not hold or store any of your credit information. You can pay with any major debit or credit cards (including American Express) and also with PayPal 

STOCKISTS
Check out the WHERE TO FIND US section on the website for our latest list of on and offline stockists.  If you are interested in become a stockist please drop us a line at kiss@kissthemoon.com telling us a little bit about your store, your location and why you think we would be a good brand fit and we will get back to you asap.
PRODUCT & INGREDIENT INFORMATION

Do you test any of your products on animals? Never. We love animals and would never take part in any animal testing

Do Kiss the Moon products contain parabens? No - parabens are not present in any of our products. Everything we use is 100% natural and has been researched and tested for its safety, stability, and efficacy. To make sure the life of the product stays stable over time, we’ve used a natural preservative derived from wheatgerm, so nothing artificial has had to be added

Do Kiss the Moon products contain any synthetic colours or fragrances? No. All our products are 100% natural

Are Kiss the Moon products organic?The oils we use are from plants that are organically grown for their therapeutic benefits by small co-operative farmers. Although they do not have official organic certification (this can be a costly process and something the smaller growers often struggle to afford), our grower’s focus is on the quality of their harvest, so everything is naturally farmed and their practices are pesticide free

Do you do refills? Not currently - but we would love to do this in the future once we are a little bigger

SKIN CARE CONCERNS

I’ve got sensitive skin – can I still use your products?We don't have any harsh ingredients in any of our products but if you know your skin trends to be sensitive it is always best to do a small patch test first. Of all our products, DREAM bath oil is the gentlest of the lot so if you are unsure maybe give that one a try first. We recommend diluting the After Dark Face Polish with some warm water for more sensitive skin, either by wetting your face first or mixing it on the back of your hand before application. Sugar does contain natural AHAs which is what makes it an effective exfoliant. These remove surface skin cells, so for those with super sensitive skin it might be worth doing a spot test first

Will the product make my skin oily?Botanical oils such as the ones we have selected are close in composition to the makeup of skin’s natural sebum. This means they can in fact help the body to balance its own sebum production and so are less likely to make your skin oily than many other substances you put on your face.
On top of that, we’ve carefully selected the best carrier oils to ensure they are light enough to be absorbed quickly, but rich enough to give your skin the overnight nourishment it needs

Can I use the After Dark Polish with other products that contain AHAs? Because AHAs chemically exfoliate the skin by loosening the bonds between skin cells it is recommend that you do not use these products more than once or twice a week. This means if you are also using other serums and skin-peels that include AHAs you should count these as part of your overall weekly regime

SLEEP CONCERNS

Which product works best to help sleep? All our products are formulated to help you get in the right state of mind for a good night’s sleep.  However, the different essential oils we have chosen are renowned for working in slightly different ways – some, such as Frankincense are great at calming the mind, while others – such as Cedarwood are used to ease aching muscles.  So, depending on what it is that’s getting in the way of sleep, have a look though our ingredient list to see which one of our range might be best for you.  And remember – our sense of smell is very instinctive, so if you really like an aroma that one is probably the right one for you. To choose what’s right it often is best to let your nose be the guide

ALLERGIES

Can Kiss the Moon products be used during pregnancy and while breast-feeding? Because essential oils can have such a powerful effect on the body, some are not recommended for use when pregnant or lactating.  While we have avoided using any of those that most commonly cause concern, we do recommend speaking to your midwife to check what they recommend for you 

Do your products contain nuts?Our bath oils contain pure Coconut oil and Jojoba Seed oil and our face oils contain Apricot Kernel oil. Just in case, please check the full ingredient list and use with caution if you have a known nut allergy