FREE SHIPPING ON ALL UK STANDARD ORDERS
Here are the answers to some questions we often get asked.
If you need anything further, please let us know via email to firstname.lastname@example.org and we'll do our best to help
How much is shipping? STANDARD SHIPPING (Royal Mail Tracked parcel Delivery 2nd Class) is £3.95 and takes between 3-5 days. We can also send your parcel out Express First Class for a slightly speedier 1-2 day delivery for a slightly higher £4.95. Orders £50 and over get free STANDARD SHIPPING to a UK Mainland address
Can I buy this if I live outside of the UK? Yes you can! However we realise outside of the UK our shipping charges are high and that some of our other retailers are able to offer free worldwide delivery so do also have a look at www.wolfandbadger.com & www.lovelula.com where worldwide delivery is often offered free of charge.
Will there be any additional charges? While we correctly provide all required customs information on our shipping forms, your order may be subject to customs and VAT charges outside of our control. Please be aware that Kiss the Moon cannot be held liable for additional charges accrued by our local customs or postal service. If you have any concerns, we would recommend checking your local regulations, particularly if you are located in the EU due to recent policy changes post 1/1/2021
When will my order arrive? Standard orders are sent out tracked Royal Mail 2nd Class and should be with you within 3-5 working days. If you need your products sooner there is the Express option of next day delivery for orders placed before 12pm. They will be transported overnight by courier for a signed delivery. Depending on location, European deliveries will aim to be delivered within 3-5 business days and International deliveries will aim to be delivered within 5-10 business days via Royal Mail.
How do I send my order as a gift? Before checkout there is a section which allows you to include a gift message for free. We are happy to gift wrap and include a handwritten card with your message for a small fee (£2.50) or sign up for a VIP SLEEP CLUB account and make sure you are logged in and this service is free
How do I use my promo code? Just add it into your order at the REVIEW ORDER stage of the checkout in the promo code window and we will automatically discount the offer from your order. Please note only one discount or offer can be applied per order.
How do I return something? Should there be a fault with your product or if you decide it is not what you wanted please contact us at email@example.com Once you have contacted us and received an authorisation number please follow the procedure below to ensure your return is dealt with efficiently:
1. Please include a note giving the reason for return. This must include your order number, which you will be able to find on the original paperwork with the order or on the email we sent to confirm your order
2. Wrap the item securely in its original packaging (if possible) with all accessories. This is very important
3. Send the package to: Kiss the Moon, The Stables at Sedbury Hall, Gilling West, Nr Richmond, DL10 5LQ, United Kingdom
4. Please mark your Returns Authorisation Number clearly on the parcel
5. We will notify via email when we have processed your return
For further information about returns please see our T&C’s section
What should I do if my order has been damaged in transit? Please contact the returns department and follow the returns procedures above
How do I find out about offers and promotions? Sign up to our newsletter and we will keep you informed of all our new news
Can I get free samples? From time to time we do make free samples available on the site in the WHAT'S HOT section. make sure you are signed up to the weekly newsletter and we will be sure to let you know when they are next available.
How can I pay? And is it secure? All payments are processed through the secure Shopify payment system. We do not hold or store any of your credit information. You can pay with any major debit or credit cards (including American Express) and also with PayPal
Check out the WHERE TO FIND US section on the website for our latest list of on and offline stockists.
If you are interested in become a stockist please drop us a line at firstname.lastname@example.org telling us a little bit about your store, your location and why you think we would be a good brand fit and we will get back to you asap.
Do you test any of your products on animals? Never. We love animals and would never take part in any animal testing
Do Kiss the Moon products contain parabens? No - parabens are not present in any of our products. Everything we use is 100% natural and has been researched and tested for its safety, stability, and efficacy. To make sure the life of the product stays stable over time, we’ve used a natural preservative derived from wheatgerm, so nothing artificial has had to be added
Do Kiss the Moon products contain any synthetic colours or fragrances? No. All our products are 100% natural
Are Kiss the Moon products organic?The oils we use are from plants that are organically grown for their therapeutic benefits by small co-operative farmers. Although they do not have official organic certification (this can be a costly process and something the smaller growers often struggle to afford), our grower’s focus is on the quality of their harvest, so everything is naturally farmed and their practices are pesticide free
Do you do refills? Not currently - but we would love to do this in the future once we are a little bigger
I’ve got sensitive skin – can I still use your products?We don't have any harsh ingredients in any of our products but if you know your skin trends to be sensitive it is always best to do a small patch test first. Of all our products, DREAM bath oil is the gentlest of the lot so if you are unsure maybe give that one a try first. We recommend diluting the After Dark Face Polish with some warm water for more sensitive skin, either by wetting your face first or mixing it on the back of your hand before application. Sugar does contain natural AHAs which is what makes it an effective exfoliant. These remove surface skin cells, so for those with super sensitive skin it might be worth doing a spot test first
Will the product make my skin oily?Botanical oils such as the ones we have selected are close in composition to the makeup of skin’s natural sebum. This means they can in fact help the body to balance its own sebum production and so are less likely to make your skin oily than many other substances you put on your face. On top of that, we’ve carefully selected the best carrier oils to ensure they are light enough to be absorbed quickly, but rich enough to give your skin the overnight nourishment it needs
Can I use the After Dark Polish with other products that contain AHAs? Because AHAs chemically exfoliate the skin by loosening the bonds between skin cells it is recommend that you do not use these products more than once or twice a week. This means if you are also using other serums and skin-peels that include AHAs you should count these as part of your overall weekly regime
Which product works best to help sleep?All our products are formulated to help you get in the right state of mind for a good night’s sleep. However, the different essential oils we have chosen are renowned for working in slightly different ways – some, such as Frankincense are great at calming the mind, while others – such as Cedarwood are used to ease aching muscles. So, depending on what it is that’s getting in the way of sleep, have a look though our ingredient list to see which one of our range might be best for you. And remember – our sense of smell is very instinctive, so if you really like an aroma that one is probably the right one for you. To choose what’s right it often is best to let your nose be the guide
Can Kiss the Moon products be used during pregnancy and while breast-feeding? Because essential oils can have such a powerful effect on the body, some are not recommended for use when pregnant or lactating. While we have avoided using any of those that most commonly cause concern, we do recommend speaking to your midwife to check what they recommend for you
Do your products contain nuts? Our bath oils contain pure Coconut oil and Jojoba Seed oil and our face oils contain Apricot Kernel oil. Just in case, please check the full ingredient list and use with caution if you have a known nut allergy