RETURNS

At Kiss the Moon we want you to be 100% happy with every purchase you make with us. We are aware however that sometimes you may need to return items. In order to help you with this process, we have summarised our returns policy below

1. PRODUCT RETURNS

 Returns within 14 days of purchase

 Our products are manufactured to the highest quality standards. In the unlikely event goods are found to be faulty within 14 days of purchase please feel free to return them for a full refund or replacement. We do require that you email us prior to returning the goods. We are unable to provide this service for products where faults have been caused by accident, neglect, misuse or normal wear and tear

You must arrange for and pay the costs of returning the Products to us.  Please ensure that the package is wrapped securely and for your protection we recommend that you use a recorded delivery service as we cannot accept liability for goods lost in transit. If you are returning a faulty or damaged Product(s), we will refund the cost of returning your order provided that you supply us with a delivery receipt

Products purchased as a set can only be returned as a complete set, not as individual items

Refunds for Products given as a gift can only be given to the original purchaser

 Returns beyond 14 days

You do have the right to return a faulty item within a reasonable period of time. We do require that you contact us prior to returning goods. In order to ensure that the return can be processed, please keep all the information that accompanies your item. This will be needed should there be a fault

Delivery Discrepancies / Damaged in Transit

Please check all orders carefully on receiving them. If you receive an order that has been damaged in transit or if there is an order discrepancies, please notify us within 72 hours of receiving goods

Return Instructions

Once you have emailed us and received an authorisation number please follow the procedure below to ensure your return is dealt with efficiently:

• Please include a note giving the reason for return. This must include your order number, which you will be able to find on the original paperwork with the order or on the email we sent to confirm your order

• Wrap the item securely in its original packaging (if possible) with all accessories. This is very important

• Send the package to the address below:

Returns Department,
YOLO Campus,
7A Mercury Way,
RiIchmond,
DL10 4TQ

• Please mark your Returns Authorisation Number which we will give you when you email in about your return, clearly on the parcel

• We will notify via email when we have processed your return

Our returns policy does not affect your statutory rights

For more details of our returns policy please read the Conditions of Sale section of our Terms and Conditions on this site

If you need further help, please contact us at kiss@kissthemooon.com or on 01748 822888